Linguistic Evaluation OfWritten Communication In Indian Construction Sector :A Review And Framework
By: Hiray, Amit
.
Contributor(s): Ramtekkar, Aanchal.
Publisher: Pune NICMAR 2019Edition: Vol.34(3), Jul-Sep.Description: 68-75p.Subject(s): Construction Engineering and Management (CEM)Online resources: Click here
In:
NICMAR Journal of construction managementSummary: Effective communication plays a vital role in fostering understanding and coordination among the members ofany organization, irrespective oftheir positions in the organizational hierarchy. Along with transmission of information, organizational communication performs various other crucial functions like instructing, advising, guiding, motivating, negotiating, requesting and warning etc. It is therefore imperative to ensure that communication is clear, concise, complete, correct, concrete, courteous and considerate. As much of the significant communication is in the written form, it is essential to evaluate the overall efficacy ofthe language used in the written documents like reports, letters, circulars, memos, agendas, minutes and agreements etc. The language use does not merely determine the accuracy ofinformation but also influence interpersonal relationship among the stakeholders. There have been numerous instances ofmisinterpretation ofthe message leading to interpersonal and organizational conflicts. In order to measure the effectiveness ofwritten communication, the language used should be evaluated at various levels so as to understand its overall impact on communication. This paper attempts to carry out a systematic literature review in order to identify the research done so far on linguistic analysis in the areas apart from humanities and literature. It aims to explore ifsuch analysis has been done in the context ofthe Indian construction industry. Upon a comprehensive review ofliterature, this paper proposes a conceptual framework for carrying out a linguistic analysis ofthe written communication in construction documents. The framework would also enable to measure the conformity ofthe language used to the seven Cs (Clarity, Conciseness, Completeness, Concreteness, Consideration, Courtesy and Correctness) ofeffective communication. Thus, not only some crucial insights about the language used will be gained but also the overall effectiveness ofthe written communication can be measured.
| Item type | Current location | Call number | Status | Date due | Barcode | Item holds |
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Articles Abstract Database
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School of Engineering & Technology (PG) Archieval Section | Not for loan | 2020366 |
Effective communication plays a vital role in fostering understanding and coordination among the members ofany organization, irrespective oftheir positions in the organizational hierarchy. Along with transmission of information, organizational communication performs various other crucial functions like instructing, advising, guiding, motivating, negotiating, requesting and warning etc. It is therefore imperative to ensure that communication is clear, concise, complete, correct, concrete, courteous and considerate. As much of the significant communication is in the written form, it is essential to evaluate the overall efficacy ofthe language used in the written documents like reports, letters, circulars, memos, agendas, minutes and agreements etc. The language use does not merely determine the accuracy ofinformation but also influence interpersonal relationship among the stakeholders. There have been numerous instances ofmisinterpretation ofthe message leading to interpersonal and organizational conflicts. In order to measure the effectiveness ofwritten communication, the language used should be evaluated at various levels so as to understand its overall impact on communication. This paper attempts to carry out a systematic literature review in order to identify the research done so far on linguistic analysis in the areas apart from humanities and literature. It aims to explore ifsuch analysis has been done in the context ofthe Indian construction industry. Upon a comprehensive review ofliterature, this paper proposes a conceptual framework for carrying out a linguistic analysis ofthe written communication in construction documents. The framework would also enable to measure the conformity ofthe language used to the seven Cs (Clarity, Conciseness, Completeness, Concreteness, Consideration, Courtesy and Correctness) ofeffective communication. Thus, not only some crucial insights about the language used will be gained but also the overall effectiveness ofthe written communication can be measured.
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