Business correspondence and report writing : A practical approach to business & technical communication
- 5th
- Chennai McGraw Hill Education 2016
- xxiv, 539p. | Binding - Paperback | 24*18.2 cm
This popular text offers the latest best practices in business communication and the advancements in communication technology with comprehensive and in-depth coverage on all the core components of efficient communication. It has been thoroughly revised and carefully updated in view of increasing demand for individuals with a high degree of proficiency in communication skills.
With two new chapters, Seminar and Meetings and Writing Thesis and Dissertations, and contemporary topics like communication in organisations, cross-cultural communication, gender communication, chronemics, haptics, etc., this book offers a better and comprehensive coverage, as compared to its previous editions.
CONTENT : Part 1: Fundamentals of Communication Chapter 1: Nature of Communication Chapter 2: Advertising Communication Chapter 3: Non-Verbal Communication Chapter 4: Barriers to Communication Chapter 5: Communication Technology Chapter 6: Oral Presentation Chapter 7: Seminar and Meetings
Part 2: Business Correspondence Chapter 8: Principles of Letter Writing Chapter 9: Structure and Planning of Letters Chapter 10: Quotations, Orders and Tenders Chapter 11: Sales and Circular Letters Chapter 12: Claim and Adjustment Letters Chapter 13: Credit and Collection Letters Chapter 14: Banking and Insurance Correspondence Chapter 15: Social Correspondence Chapter 16: Email Correspondence
Part 3: Report Writing Chapter 17: Business and Technical Reports Chapter 18: Structure and Layout of Reports Chapter 19: Planning and Preparation Chapter 20: Elements of Style Chapter 21: Use of Illustrations Chapter 22: Technical Description Chapter 23: Writing the Report Chapter 24: Specimen Reports Chapter 25: Technical Proposal Chapter 26: Memorandum Chapter 27: Notices, Agenda and Minutes
Part 4: Job-Related Communication Chapter 28: Application for Jobs Chapter 29: Employment Interview Chapter 30: Group Discussion
Part 5: Reading and Listening Skills Chapter 31: Reading Comprehension Chapter 32: Precis Writing Chapter 33: Effective Listening
Part 6 : Mechanics of Writing Chapter 34: Grammar and Usage Chapter 35: Words Often Confused Chapter 36: Punctuation and Capitalization Chapter 37: Abbreviations and Numerals Chapter 38: Using Library Resources Chapter 39: Writing Thesis and Dissertation Chapter 40: Proofreading
Appendices
APPENDIX A: List of Business Terms APPENDIX B: Self-Assessment Quiz APPENDIX C: Sounds of English APPENDIX D: A Note on Soft Skills
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COMMUNICATION SKILL
Job-Related Communication Mechanics of Writing Proofreading Punctuation and Capitalization