Importance of patient satisfaction in achieving a competitive edge in the healthcare system (Record no. 19977)
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| 000 -LEADER | |
|---|---|
| fixed length control field | a |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20231017100658.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231017b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AIKTC-KRRC |
| Transcribing agency | AIKTC-KRRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 21849 |
| Author | Prasad, Narayan |
| 245 ## - TITLE STATEMENT | |
| Title | Importance of patient satisfaction in achieving a competitive edge in the healthcare system |
| 250 ## - EDITION STATEMENT | |
| Volume, Issue number | Vol.58(4), Apr |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Kolkata |
| Name of publisher, distributor, etc. | CMA Kaushik Banerjee |
| Year | 2023 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pagination | 21-26p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Patient loyalty towards a particular healthcare entity can be enhanced by enriching patient satisfaction, eventually leading to a competitive edge in the healthcare system. This study based on the patient responses from outpatient departments (OPDs) examines the impact of patient satisfaction on patient loyalty, which leads to a competitive edge in the healthcare system. The study’s findings suggest that easy access to a healthcare facility and patients’ perceived competence about the physicians directly influence patient satisfaction and indirectly influence patients’ loyalty to a particular healthcare unit. However, the influence of physicians’ character and social role does not significantly affect the patient satisfaction and loyalty to a specific healthcare unit. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 4690 |
| Topical term or geographic name entry element | Construction Engineering and Management (CEM) |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 21850 |
| Co-Author | Mitra, Debabrata |
| 773 0# - HOST ITEM ENTRY | |
| Place, publisher, and date of publication | Kolkata Institute of cost Accountants of India |
| Title | Management and accountant journal |
| International Standard Serial Number | 0972-3528 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| URL | https://www.icmai-rnj.in/index.php/maj/article/view/172883 |
| Link text | Click here |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles Abstract Database |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Engineering & Technology (PG) | School of Engineering & Technology (PG) | Archieval Section | 17/10/2023 | 2023-1443 | 17/10/2023 | 17/10/2023 | Articles Abstract Database |