Self-service technology adoption (Record no. 23301)
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| 000 -LEADER | |
|---|---|
| fixed length control field | a |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250812093314.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250812b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AIKTC-KRRC |
| Transcribing agency | AIKTC-KRRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 27010 |
| Author | Mathews, Jose |
| 245 ## - TITLE STATEMENT | |
| Title | Self-service technology adoption |
| Remainder of title | : a cognitive perspective |
| 250 ## - EDITION STATEMENT | |
| Volume, Issue number | Vol.20(4), Dec |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Hyderabad |
| Name of publisher, distributor, etc. | IUP Publications |
| Year | 2024 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pagination | 7-25p. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Self-service technology (SST) is an inevitable application that firms frequently employ to transact with customers in all fields of life. This technology poses a real challenge to customers who are rather new to digital applications. The major difficulty in using this technology stems from the psychological processes of cognition, and related intra-individual subsystems like affectivity and motivation. The paper analyzes the nature of the cognitive structures and processes of the client that either facilitates or inhibits the use of SST. The methodology used to find out the cognitive structures and processes is analyzing the secondary data from extant literature. The specific pattern of information processing, structure of the schemata and scripts determine the client behavior in SST adoption. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 4619 |
| Topical term or geographic name entry element | EXTC Engineering |
| 773 0# - HOST ITEM ENTRY | |
| International Standard Serial Number | 0973-2896 |
| Place, publisher, and date of publication | Hyderabad IUP Publications |
| Title | IUP journal of information technology |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| URL | https://iupindia.in/ViewArticleDetails.asp?ArticleID=7342 |
| Link text | Click here |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles Abstract Database |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Engineering & Technology | School of Engineering & Technology | Archieval Section | 12/08/2025 | 2025-1299 | 12/08/2025 | 12/08/2025 | Articles Abstract Database |