Service Quality Gap Measurement in Pharmaceutical Educational Institutes: An Empirical Analysis for Model Development (Record no. 8380)
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| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20190314143252.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 190301b xxu||||| |||| 00| 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | AIKTC-KRRC |
| Transcribing agency | AIKTC-KRRC |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 7739 |
| Author | Mandal, Kaushik |
| 245 ## - TITLE STATEMENT | |
| Title | Service Quality Gap Measurement in Pharmaceutical Educational Institutes: An Empirical Analysis for Model Development |
| 250 ## - EDITION STATEMENT | |
| Volume, Issue number | Vol. 52(3), July-September |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bengaluru |
| Year | 2018 |
| Name of publisher, distributor, etc. | Association of Pharmaceutical Teachers of India (APTI) |
| 300 ## - PHYSICAL DESCRIPTION | |
| Pagination | 351-362 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Perspective: One can observe the sea changes that have been taken place in the Indian pharmaceutical business environment. There are challenges for this section and which is possible to overcome by quality human resources. In fact, we have experienced mushroom growth of pharmaceutical education institutes (PEIs) without producing of the employable graduates. Probably this is due to poor service offerings from PEIs. Objective: Hence, the purpose of the present research to develop service quality determinants for pharmaceutical education institutes (PESQ) and analyse the nature of the gap/s if it generates at all. Methods: We have selected six education institutes and their students randomly and based on the responses we have refined the prior facets of service quality identified from the literature. We have employed Principal component analysis (PCA) and other techniques of refinement of the construct. After the development of the facets, aggregatively we have compared between actual and expected to identify gaps in service quality. Conclusion: Our Research develops some important outcomes. Six facets quality model for pharmaceutical education has been developed, four of which were common with previous works and found two unique dimensions suitable to Indian environment. In addition, it was identified that said two dimensions result in higher gap in service quality. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| 9 (RLIN) | 4639 |
| Topical term or geographic name entry element | PHARMACEUTICS |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 7740 |
| Co-Author | Gupta, Hemant |
| 773 0# - HOST ITEM ENTRY | |
| Title | Indian journal of pharmaceutical education and research |
| International Standard Serial Number | 0019-5464 |
| Place, publisher, and date of publication | Bengluru Association of Pharmaceutical Teachers of India (APTI) |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Link text | Click here |
| URL | https://www.ijper.org/sites/default/files/IndJPhaEdRes_52_3_351.pdf |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Articles Abstract Database |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Pharmacy | School of Pharmacy | Archieval Section | 30/03/2019 | 2018390 | 19/06/2019 | 30/03/2019 | Articles Abstract Database |