The Second Edition of Managing Operations Across the Supply Chain provides a global, supply chain perspective of operations management and in supply chain management courses that do not require an operations management prerequisite. The Second Edition explains familiar operations management topics as viewed through a supply chain management perspective and reflects key shifts in operations management, including transitions that demand new tools, concepts and approaches to address the demands and challenges business face today and will in the future.

Part 1: Supply Chain: A Perspective for Operations Management Chapter 1: Introduction to Managing Operations Across the Supply Chain Chapter 2: Operations and Supply Chain Strategy Part 2: Foundations of Operations Management Chapter 3: Managing Processes and Capacity Chapter 3: Supplement: Process Mapping and Analysis Chapter 4: Product/Process Innovation Chapter 5: Manufacturing and Service Process Structures Chapter 6: Managing Quality Chapter 6: Supplement: Quality Improvement Tools Chapter 7: Managing Inventories Chapter 8: Lean Systems Part 3: Integrating Relationships Across the Supply Chain Chapter 9: Customer Service Management Chapter 10: Sourcing and Supply Management Chapter 11: Logistics Management Part 4: Planning for Integrated Operations Across the Supply Chain Chapter 12: Demand Planning: Forecasting and Demand Management Chapter 13: Sales and Operations Planning Chapter 14: Materials and Requirements Planning Part 5: Managing Change in Supply Chain Operations Chapter 15: Project Management Chapter 15: Supplement: Advanced Methods for Project Scheduling Chapter 16: Sustainable Operations Management – Preparing for the Future