The Mobile Telecommunication Network (MTN) among many other telecommunication industries
embrace the use of fiber optic technology to deploy their networks to offer services to their customers based on
its numerous advantages. The advantages are not limited to its immunity to electromagnetic wave pick up, high
capacity of bandwidth for data and voice activities, and immunity to cross talk. It is without doubt that the fiber
optic network infrastructure deployed by the MTN has suffered frequent fiber cuts. In addition, these cuts have
had impactsnegatively on the quality of service delivery to its numerous customers across the length and
breadth of Ghana. Furthermore, the cuts have had negative effects on the financial status of the aforementioned
telecom industry. Hence, research was embarked on to delve into the most serious impacts that resulted from the
frequent fiber cuts. The negative effects such as the increase of the operational expenditure, the decline of the
revenue thrown on the finances of the MTN were also analyzed. The research was conducted using MTN Ghana
(Western and Central Region) as a case study. A purposive survey was administered to obtain information about
the impacts. Also, Pareto and Ishakawa analytical tools were applied to the primary source data for the
analysis.Based on the primary data evaluated, it was established that the total network unavailability attributed
to fiber cut for the period under study, that is, from 2014 to 2016 was about 540 hours equivalent to about
twenty two and one half days.Again, it was concluded that the organization losses tremendous amount of
revenue to this fiber cut menace in respect to the operational cost incurred to restore and relocate damaged
fiber cut.